Privacy Policy

mBit Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and other related interactions. It is intended to give you a clear explanation of the types of information that may be handled, why it may be needed, how it may be protected and what choices may be available to you.

By using the website or opening an account, you should read this Privacy Policy together with the applicable website terms and any notices displayed during registration, verification, payments or other services. Some activities may include additional information about how particular data is used. If a specific notice differs from this policy, that notice will apply to the relevant activity to the extent explained there.

The information requested from you can depend on the services you use and the checks that are necessary. You should provide information that is accurate, current and complete. If your details change, keeping your account information up to date can help with account security, identity checks, payments and customer support.

Who this policy is for

This policy is written for players in Australia and for visitors who interact with mBit Casino online. It covers personal information that can identify you directly, such as your name or contact details, as well as information that may be linked with your account, device or activity. It does not generally cover information that cannot reasonably be connected with an identifiable person.

A casino website typically needs to handle several categories of information to provide account services, process transactions, maintain a safe platform and meet applicable obligations. The information collected will depend on your activity, the features you use and the checks required at the relevant time.

• Account details, such as your name, date of birth, username, password, contact details and other registration information, may be used to create and administer your account, communicate with you and provide requested services.
• Identity and verification information, which may include copies or details from identification documents, proof of address, source-of-funds information or other verification material, may be used to confirm identity, protect accounts and complete required checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, account balances, gaming activity and transaction history, may be handled to process transactions, investigate issues, prevent misuse and maintain accurate records.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, time zone, language settings and website activity, may be used to keep the website working, improve performance, identify unusual activity and support security.
• Cookie and similar technology information may be used to remember preferences, maintain sessions, understand how the website is used and, where permitted, support relevant communications or marketing choices.
• Communications and support records, including messages, requests, complaints and information provided during a support interaction, may be used to answer questions, resolve disputes, monitor service quality and keep an appropriate record of the interaction.

We may use personal information for purposes including opening and managing your account, delivering website features, checking eligibility where necessary, processing payments, assisting with withdrawals, responding to support requests and helping protect players and the platform. Information may also be used to detect suspicious behaviour, prevent fraud, reduce security risks, investigate misuse and maintain the integrity of services.

Personal information may be used to send service messages about your account, security, transactions, verification or changes to important documents. Where you have provided a marketing preference or consent where required, information may also be used to send promotional communications. You can ask to stop marketing communications at any time, while essential service messages may still be sent when they are necessary for your account or a transaction.

The reasons for handling information may include performing services requested by you, maintaining account security, meeting legal or regulatory obligations, protecting legitimate business interests and responding to your choices or permissions. We aim to collect information that is relevant for these purposes and not to use it in ways that are unrelated to the reason it was obtained.

Personal information may be shared where this is reasonably necessary to provide services, complete checks, process payments, maintain the website, provide customer support or meet an applicable obligation. Depending on the service involved, recipients may include technology providers, payment and transaction service providers, identity and verification providers, security and fraud prevention services, professional advisers and other suppliers supporting the website.

Service providers that handle information on behalf of the website are expected to use it only for appropriate business, technical or legal purposes and to apply suitable safeguards. Information may also be disclosed where necessary to protect users, prevent unlawful activity, investigate suspected fraud, respond to a valid legal request or protect the rights and property connected with the website.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security features, monitoring, secure transmission methods and limits on who can view information for a particular purpose. No online service can guarantee absolute security, so you should also use a strong password, keep login details private and contact support promptly if you suspect that your account has been compromised.

Information may be stored or processed by providers in Australia or in other locations, depending on the systems and services used to operate the website. Where information is handled by another provider, appropriate steps should be taken to support its security and privacy. The practical location of processing may vary as systems, suppliers and service arrangements change.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, to manage an account, resolve an issue, protect the website or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, security or support records.

When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to any continuing requirement to retain it. Closing an account does not necessarily result in the immediate deletion of every record. Where information is retained, access may be restricted and it will continue to be handled for the relevant purpose.

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you use the website. They can help the website remember your session and preferences, keep account features working, understand traffic and improve usability. Some cookies may be necessary for core functions, while others may support analytics, security or communication preferences.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features, including functions that require an active session. Your browser may also allow you to delete cookies that have already been stored on your device.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for a copy of your information, requesting that inaccurate or incomplete information be corrected, asking for information to be deleted where it is no longer needed or where deletion is otherwise available, and withdrawing consent for marketing communications.

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to marketing communications or ask for promotional messages to stop. You can also use an unsubscribe option where one is provided.
• Questions and complaints: ask how your information is used or raise a concern about the handling of your personal information.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact privacy support at support@mbitcasino.best. Please include enough information to help identify your account and clearly describe your request. For your protection, reasonable steps may be taken to confirm your identity before information is provided or account data is changed.

Some requests may be limited where information must be retained, where responding could affect the rights of another person, where an exception applies or where the request cannot be completed securely. If a request cannot be fulfilled in full, an explanation will be provided where appropriate. We aim to respond to privacy requests within a reasonable time and may ask for clarification if the request is unclear.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy requirements or information-handling practices change. The updated version will be made available on the website. You should review this page from time to time, particularly before continuing to use account or payment services after a material change.

If you have a question about this policy or want to exercise a privacy right, please contact support@mbitcasino.best. This contact is intended for privacy and data requests as well as questions about the handling of personal information.